Refund and Return Policy

Thank you for shopping with JJ SMART at www.skyshopi.com
We want to ensure that you have a positive shopping experience. Our refund/return policy outlines
the guidelines for requesting refunds and returning items purchased through our website. Please
read the following instructions carefully:

Eligibility for Refunds/Returns:

To ensure a smooth shopping experience, we want to make returns and refunds as easy as possible. This policy outlines eligibility for returning items. In most cases, you can return unopened, unused, and damaged merchandise in its original packaging within 30 days of purchase for a full refund. However, some exclusions may apply, so please review the details below for a complete understanding of our policy.

Initiating a Refund/Return Request

Initiating a refund/return request for products purchased on JJ SMART from our Chinese suppliers can involve a few additional steps compared to domestic returns. Here’s how it works:

*Domestic Suppliers: For products fulfilled by domestic suppliers within the USA, please refer to our standard return policy outlined elsewhere. These returns typically offer a shorter turnaround time of 10 days for initiating a return request after receiving the products

*China-Sourced Suppliers: For products sourced from our Chinese suppliers on platforms like Alibaba, AliExpress, etc., the process takes a bit longer due to international logistics and communication with the suppliers

1. Contact JJ SMART Customer Service: First, reach out to JJ SMART’s customer service team. We’ll be your primary point of contact and can guide you through the process. Explain the situation, including the order number, product details, and reason for return (damaged, incorrect item, etc.).
2. Gather Documentation: Take clear photos of the product, including any damage or discrepancies. You’ll also need a copy of your order confirmation and potentially photos of the original packaging (depending on the reason for return).
3. JJ SMART Mediates with Supplier: JJ SMART will contact your Chinese supplier and explain the situation on your behalf. Negotiations for a refund or replacement may occur at this stage.
4. Possible Return to Supplier: Depending on the agreement with your supplier, you might be required to return the product to them in China. JJ SMART will provide instructions and likely cover some return shipping costs (check your return policy details).
5. Refund or Replacement: Once the supplier receives the returned product (if applicable) and approves the refund, JJ SMART will process the refund back to your original payment method. Alternatively, they may facilitate a replacement product shipment depending on the situation.

Important Notes:

• Be aware that turnaround times for international returns can be longer due to distance and customs clearance.
• Review JJ SMART’s return policy for any specific exclusions or limitations related to products sourced from China.
• Keep all communication records (emails, receipts) for reference throughout the process.

By following these steps and maintaining clear communication with JJ SMART’s customer service, you can initiate a return/refund request for products purchased from our website and sourced from Chinese suppliers.